"Friendliest Place in Town."
1. Get perspective.
We'll determine your current
standing with staff and customers.
2. Set a plan.
Based on step one, we'll give you
a "best-practices" plan for improving.
3. Work the
plan. Step by step counsel will
equip and enthuse your entire organization.
Understand The "C" in the YMCA
Speak with Assurance
2. Understand Behavior 8.
Get Along with Anyone 9.
Handle Angry People
4. Remember Names 10.
5. Listen Effectively
Assure Proper Board & Staff Roles
6. Confront Confidently 12.
Develop Raving Customers
here for a description of each class.
What Others Say:
provided skills that we were able to apply that afternoon."
Dr. Robert A. Zimmerman, DDS, Cornerstone Family Dentistry
“The quality was well above what one pays big dollars for."
David Matthews, MBA, YMCA